Mozy Review

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[xrr label=”Features:” rating=”4.75/5″ group=”s1″ ] [xrr label=”Storage Space:” rating=”4/5″ group=”s1″] [xrr label=”Speed:” rating=”4/5″ group=”s1″] [xrr label=”Support:” rating=”4/5″ group=”s1″] [xrr label=”Overall:” overall=true group=”s1″ ]

Mozy

Pros:

  • Sync all your devices – PC, Mac, iOS devices, Android, etc..
  • Backup mobile devices
  • Unsurpassed file protection & security

Cons:

  • having to pay for an upgrade of uploading files larger than 1GB
  • No file streaming

Verdict: Mozy is one impressive service with plenty of options to give anyone an easy way to manage, backup, and secure their most important data.

Price: As low as $5.99 mth For 50GB

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Ranked #1 out of 10 Compare All Providers Side-by-Side

REVIEWED by Eric Byron

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My Experience With Mozy Cloud Storage

Mozy is an online backup service designed to replace potentially unreliable hard-drives. It comes in three different varieties of packages, these are home, business (MozyPro) and enterprise (MozyEnterprise). In addition to the various plans, the amount of storage and number of computers you wish to use is highly customisable.
The focus of Mozy is to backup those important files whilst offering a high level of security. Using the Mobile app and the website these files can be viewed whilst away from home.

Setting Up
How you set up with Mozy might depend on what option you go for. For now, let’s look at the free version. You might not know it by looking at the main Mozy website but there is a free version. The link to it is on the main page, it’s just small and out of the way. (On the UK website it’s not even there).

Choosing the free version requires filling in a short survey but it won’t take much longer than the typical sign-up page. Once done you will be emailed a link to activate your account and download the application.

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The installation is short and once done you will get the chance to set it up. This is something you will want to take a bit of time sorting out before you close it. Your first task will be to decide which files and folders Mozy will backup. You will have to be aware of your limit and make sure you aren’t selecting more than that.

If you’ve only bought one of the smaller packages or the 2 GB free version, it might be an idea to create a folder specifically for the files you would like to backup.

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Next thing to check is the scheduling. You can choose to schedule the backup whenever you want and as often as you want. Alternatively you can let Mozy backup automatically whenever the computer isn’t in use. This is also customisable so you can choose to suspend backup while the CPU is busy (you can choose what percentage).
Another option is under the “performance” tab where you can limit the backup speed and even what time of day you enforce this limit. It’s a nice touch that means you won’t be having bandwidth issues every time Mozy gets to work.

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Pricing: 9/10

For MozyHome the Base Plans start with 50 GB at $5.99 a month for use on one computer. To this chunks of 20 GB can be added for $2 a month and you can choose to add additional computer for $2 a month.

The extra computers don’t get their own allowance of storage but share from the total. Unfortunately this might mean having to work out which of your computers gets what. This could prove problematic for families, especially if the kids decide to start backing up large video files.

For the Business and Enterprise versions, the prices start going up. Unlike some other online storage services, it isn’t simply a case of more storage for more money. If you’re buying the 50 GB plan on Pro, you’ll be paying more than the customers of MozyHome for their 50 GB plan. This is because Pro and Enterprise offer different services and it is these that you are paying the extra for.

Features: 9/10

MozyPro and MozyEnterprise

MozyPro is designed for use by smaller businesses. Data is kept under “military-grade” encryption. You have the choice of using a managed encryption key or a personal key. Mozy Enterprise offers the same options with the addition of a user defined corporate key.

Administrators on MozyPro can manage multiple users by checking their storage levels and changing settings. For example an admin can choose to block a user from backing up a specific file type. This way they can avoid employees taking up storage with unnecessary files, or files that aren’t connected to work.

 

Over on MozyEnterprise, they understand that their service is likely to be used by companies with their own IT staff. Because of this MozyEnterprise includes further options to customise users into groups and create more admin accounts.

Data Shuttle
For Pro and Enterprise customers, Mozy offers a Data Shuttle service for large amounts of data. With this Mozy will send a Shuttle device to you overnight and when you get it you will perform the initial backup with it. Once done, the device goes back in its box and gets shipped back to Mozy.

The Shuttle packages start at 1.8 TB and go up to 7.2 TB. Obviously if you’re interested in keeping TBs of data safe, they could take weeks to upload the normal way. So by using the Shuttle device Mozy can get all that data in one go. After that Mozy simply uploads the files that are new or have been changed.

Stash (Beta)
Mozy are currently offering a service called Stash that acts a bit like Dropbox and synchronises your files across multiple devices. It’s only in the Beta stage right now and might require you to provide Mozy with feedback. The big drawback unfortunately is that, like additional computers, Stash shares your overall storage limit.

Mobile App
Mozy 3Mozy offers a mobile app to use with their service. The app is available on iOS and Android devices and can be downloaded from the usual app stores. Once downloaded the app will require you to login to your account.

When it opens you will see that Mozy organises the files in to Documents, Music and Videos. There are also options to view Recent and All Files. The menu’s pretty sleek to look at and really easy to use.

From the app you can view all of your backed up files, email them and send them to another app to open if you want. There is also the option to favourite the file, which means that it gets downloaded directly to your phone.
This doesn’t work like the Stash service however, it is purely for looking and downloading. You won’t be able to edit the file and then upload it on to your Mozy account.

Support: 10/10

If you’re having problems with Mozy there are multiple ways of getting in contact. You can email them, call them, chat online and even send them a Tweet to @Mozysupport. You really have to appreciate a company that offers this many options.

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Encryption
All user data is encrypted locally with military-grade encryption prior to transfer via a secure SSL connection. Users can choose a managed encryption key or choose a personal key for added security.

Data centers
Data is stored in state-of-the-art data centers that employ the highest security standards and are SAS70 or ISO certified.

Near-continuous data protection
Mozy automatically detects and backs up new and changed files.
File support
Version (snapshot) support
Restore file versions up to 30 days in the past.

Open and locked file support
Mozy backs up all open and locked files, including Outlook PST files.
Why MozyHome?
Superior backup for one low price
Excellent customer support via live online chat
The ability to pause and resume uploads easily
Mozy only backs up new/changed file portions
Multiple restore options

Need more details?
Check out our FAQ for answers to common questions here.
Easy to use
Online backup and file sync
MozyHome now offers both backup and Mozy Stash file sync, so it’s easier than ever to get your important files to your secure Mozy location online as well as between computers and mobile devices.

Mobile Access
Users can now access their backed up and synced files on their iOS and Android devices!

Automatic or scheduled backups
Automatic backups take place while your computer is not in use. Scheduled backups can be performed daily or weekly at a specified time of day.

Block-level incremental backups
After the initial backup, Mozy only backs up new or changed portions of files. This saves bandwidth and ensures future backups are lightning fast.

Multiple restore options
Users can restore data via the Mozy software client, through the web, or by ordering a DVD restore. Windows users can also restore data via right-click or through the Mozy Virtual Drive.
Real-time support
Mozy Support Portal
MozyHome includes Mozy Support Portal access, which gives you:

Live Chat* with a support technician
Video tutorials
Mozy Community
Knowledge Base self-help articles
My Cases* support requests

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Final Verdict

With the large number of services available with Mozy, it’s ideal for any kind of business. The website could be a little clearer on the different versions and packages and you might spend longer than necessary looking through the website. It also seems like it wouldn’t be too difficult to purchase the wrong thing by mistake.

The complexities of Mozy might put off the casual user. But if you’re willing to spend the time deciding on what you need, chances are Mozy will deliver exactly what you want.