Acronis True Image Review

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acronis true image review

[xrr label=”Features:” rating=”4.75/5″ group=”s1″ ] [xrr label=”Storage Space:” rating=”3.75/5″ group=”s1″] [xrr label=”Speed:” rating=”3.5/5″ group=”s1″] [xrr label=”Support:” rating=”4/5″ group=”s1″] [xrr label=”Overall:” overall=true group=”s1″ ]

Acronis True Image

Pros:

  • Sync all your devices – PC, Mac, iOS devices, Android, etc..
  • Backup mobile devices
  • Unsurpassed file protection & security

Cons:

  • having to pay for an upgrade of uploading files larger than 1GB
  • No file streaming

Verdict: Acronis is one impressive service with plenty of options to give anyone an easy way to manage, backup, and secure their most important data.

Price: As low as $49.99 

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REVIEWED by Eric Byron

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My Experience With Acronis True Image

Acronis is a PC application for backing up your data, whether that’s to an external hard drive or to the Cloud. Acronis has also released True Image, a Cloud Storage Service. It is currently unavailable on the Mac which is a major drawback for business and home users. 

The Basics

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Out of all of the services we have reviewed, Acronis is by far the least user-friendly. The website isn’t very clear and even after the application has been installed it still isn’t as simple as it could be. For example, it required me to login multiple times with keys and passwords generated by Acronis. For this reason we recommend you looking at our top provider, JustCloud.

Thankfully the True Image application includes a couple of quick “How-to” guides. The walks you through backing up in three steps. Essentially you are choosing what files and folders you are backing up and where you are backing them up to. Unlike some other applications, Acronis won’t automatically upload to the Cloud. Instead you need to tell it where you want your stuff to go, whether that’s to a disk partition or to a DVD.

The second guides you through the various ways in which you can recover your data. The final guide talks you through the Cloud storage and data synchronization. Like other, similar applications Acronis creates a “Synch” folder where you can place anything you want stored and shared through the cloud.

In Tools and Utilities, Acronis has some very useful features. There’s a system clean-up, a file shredder for destroying old files and image mounting. For some people these extra features might be the difference between Acronis and going for something a little simpler.

Mobile App and Website

The mobile app is available on Android and iOS. Acronis offers a link to the two different app stores, saving you the trouble of looking for it on your smart phone. Once installed you can go to settings and choose whether you want the app to use Wifi only, rather than using up your data plan.

It’s worth pointing out that if you plan on synchronising images, you will have to check the option in the settings menu. If all you have are images and you haven’t changed this option, the application will give the impression that it isn’t working properly.

In the app are four tabs: synch, favourites, storage and settings. Synch shows you all of your files and from there they can be opened and viewed. You can share these, open previous versions or add to favourites. The favourites are files you wish to be viewable whilst offline, in which case they will be downloaded to you phone. There is also the option to upload files from your phone to the Cloud Storage.

Acronis also offers web access, through which you can share and download files. You can also send links of the files for others to view. Unfortunately the website was incredibly unclear and I wasn’t even able to access the files. A quick look at some user reviews revealed that others were also having issues with this side of things, claiming the website was being finicky over login details and encryption keys.

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Support

To its benefit, the Acronis website has a large knowledge base, manuals, forums and feedback forms. If you’re having problems you can contact support but you can’t just decide how you choose to contact them because that would be too simple. The website requires you to say what program you’re using and what the issue is. Based on your answers you will be given the choices of Live Community, E-mail, Live Chat and a Phone Call.

This is clearly a system designed to be light on their call centres. For example, I went through the steps only to be given the choice between Community, E-mail and Live Chat. It’s a little annoying to not be given these choices straight away. But by filtering out people on the free trials, or with problems that are easily solved, the wait times are probably a lot shorter than they could be.

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Pricing and Storage Limits

Because a large portion of what Acronis does is backup to hardware, the price of the software excludes Cloud Storage. For True Image 2013 on 1 PC it’s $49.99 then a 250 GB subscription is $4.95 per month. For the home version there is no option to change the amount of storage.

For small and large businesses the Cloud subscriptions are split between Workstations, Servers and Virtual Machines. These plans start at 250 GB for $49.99 for the year and go up to 3TB (for Virtual Machines) for $1799 for the year. Bearing in mind that you will be paying this on top of whatever you’re paying for the software license and this can vary depending on exactly what it is you want.

For an idea on price for the license, the Acronis Backup & Recovery for a workstation is $89. But if you want Backup & Recovery for your server you could end up paying $859.

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Requirements

Storage Media

  • Hard Disk Drives
  • Network Attached Storage (NAS)
  • FTP Server
  • CD-R/RW, DVD-R/RW, DVD+R/RW, BD-R
  • PATA (IDE), SATA, SCSI, SAS, IEEE1394 (Firewire), USB1.1/2.0/3.0 drives

Supported Operating Systems

  • Windows 8 all Editions
  • Windows 7 all Editions SP1
  • Windows Vista all Editions SP2
  • Windows XP Home Edition SP3
  • Windows XP Professional(X32 SP3/X64 SP2)
  • Windows Home Server 2011

Supported File Systems

  • FAT16/32, NTFS
  • Raw Image support

 

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Final Verdict

Before Cloud Storage came along, Acronis made its money by selling software for backup and recovery. Rather than this being Cloud Storage built from the ground up, it has instead been adapted  on to what was already there and it really shows.

This is another case of a company offering lots of options but in a very unclear way. By the time you’ve figured out what licenses and subscriptions, you need you might just realize you’ve gone over your budget.

The applications are also a pain to use and the website could be so much simpler. In some instances they’ve helped with a guide or two but a personal user might want something that’s just easier to use instead.